Umrah Visa Services App

A mobile application that digitizes the Umrah visa application process, enabling customers to submit documents, make payments, and track their applications through a centralized digital experience.

• •CodeApricot developed a cross-platform mobile application for an Umrah and pilgrimage services provider to move its visa application process from manual communication to a centralized digital experience. The application enables customers to browse available visa services, submit applicant information and supporting documents, complete payments through multiple payment methods, and track application progress from their mobile devices.

• •The existing application process relied heavily on manual documentation and communication through WhatsApp. This made it difficult to manage documents and application information in a centralized and structured way, while also creating concerns around data security and customer trust. The business needed a more secure and transparent digital process that could reduce reliance on informal communication channels and give customers a dedicated way to submit documents, make payments, and follow the progress of their applications.

• •CodeApricot approached the project by building a dedicated cross-platform mobile application around the complete visa application journey. The solution was developed with Flutter for iOS and Android, connected to a REST API for application and document management, and integrated with Firebase for notifications, analytics, and crash reporting. The application was designed to bring service discovery, applicant information, document submission, payments, and application tracking into a single workflow rather than relying primarily on manual communication.

• •The resulting application provides a complete digital workflow for Umrah visa services. Customers can browse available services, review eligibility information, create applications for multiple applicants, upload and re-upload required documents, respond to additional document requests, and track application and document verification status. The application also supports Stripe-hosted checkout along with Zelle and cheque payment workflows, while Firebase Cloud Messaging provides push notifications and an in-app notification experience.
• •The platform also includes account management, CMS-driven informational pages, document downloads, and application status tracking, giving customers a centralized place to manage their visa service requests.

• •The project moved the visa application experience from a predominantly manual, WhatsApp-based process to a centralized digital workflow. Customers can now submit applications and supporting documents through the application, complete payments through available digital or manual payment methods, and track their application status without relying entirely on direct WhatsApp communication.
• •For the business, the centralized workflow simplifies application handling, reduces manual staff involvement, improves customer communication, and provides a more structured way to manage documents and application progress.

Technologies Used

• Flutter
• Dart
• Firebase
• Stripe
• REST API